FAQ Center

Warranty, Returns and Exchange and Bulk Order Inquiries
For additional inquiries, reach us on our Contact Page
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For direct inquiries, reach out to us atĀ konisastudio@gmail.com

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FAQ - Bulk Orders & Shipments

Yes, we offer discounts for bulk orders of 10 or more.Ā  Contact us atĀ konisastudio@gmail.comĀ for more details

Bulk products are available for most wallets, card holders and select home decor products.Ā  Best way to find out is by reaching out to us again atĀ konisastudio@gmail.com

Bulk orders depending on quantity can range from 5 business days to 2 weeks.Ā  Ā All rush orders are subject to additional fees

We generally provide shipment tracking for all medium to large orders whenever requested.

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Warranty Program

All our products are designed to last but have a limited 2 year warranty. However, all products are accessible to exchange and return depending on the nature of the damage or defect.  Our excellent team of designers and crafters will be happy to assist with all claims.

For all warranty claims, provide image, order number and reason of damage toĀ konisastudio@gmail.comĀ for a prompt response

We ship our products via USPS or Canada Post (Domestically) or Ascendia (Internationally) depending on location.  All shipment costs are flat-rate.

We offer partial to full returns for all our products associated to product damage and unexpected delivery shortages.Ā  Whenever such outcomes arise, please contact us atĀ konisastudio@gmail.com

Generally no. However, depending on issue within a case by case basis, Konisa Studio reserves the right to determine whether if free shipping is included in returns

Canā€™t Find Answer?

For more questions related to our products or services, contact us at konisastudio@gmail.com

FAQ - Returns & Exchanges

For all return or exchange related inquires, reach out to us at konisastudio@gmail.com.Ā  From there, we will create documentation to process an exchange or refund

Yes, we have sales on our website at different times of the season.Ā  Keep coming back for special deals

For more questions related to our products or services, contact us at konisastudio@gmail.com

Yes we do, we offer flat-rate service shipment to just about all major countries around the world

We are setting up gift card services, please stay tuned

Yes we do, we offer flat-rate service shipment to most major countries around the world