FAQ Center
Warranty, Returns and Exchange and Bulk Order Inquiries
For additional inquiries, reach us on our Contact Page
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For direct inquiries, reach out to us at konisastudio@gmail.com
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FAQ - Bulk Orders & Shipments
Do you offer discounts for bulk Orders?
Yes, we offer discounts for bulk orders of 10 or more. Contact us at konisastudio@gmail.com for more details
What products are available for Bulk?
Bulk products are available for most wallets, card holders and select home decor products. Best way to find out is by reaching out to us again at konisastudio@gmail.com
How long will my package take to arrive?
Bulk orders depending on quantity can range from 5 business days to 2 weeks. All rush orders are subject to additional fees
How do I know my package has shipped?
We generally provide shipment tracking for all medium to large orders whenever requested.
Warranty Program
What does your warranty cover?
All our products are designed to last but have a limited 2 year warranty. However, all products are accessible to exchange and return depending on the nature of the damage or defect. Our excellent team of designers and crafters will be happy to assist with all claims.
How do I file a warranty claim?
For all warranty claims, provide image, order number and reason of damage to konisastudio@gmail.com for a prompt response
What Shipping Methods are available?
We ship our products via USPS or Canada Post (Domestically) or Ascendia (Internationally) depending on location. All shipment costs are flat-rate.
How About The Return Policy?
We offer partial to full returns for all our products associated to product damage and unexpected delivery shortages. Whenever such outcomes arise, please contact us at konisastudio@gmail.com
Does Free Shipping Include Returns As Well?
Generally no. However, depending on issue within a case by case basis, Konisa Studio reserves the right to determine whether if free shipping is included in returns
Can’t Find Answer?
For more questions related to our products or services, contact us at konisastudio@gmail.com
FAQ - Returns & Exchanges
Can I return or exchange my order?
For all return or exchange related inquires, reach out to us at konisastudio@gmail.com. From there, we will create documentation to process an exchange or refund
Do you have sales on your website?
Yes, we have sales on our website at different times of the season. Keep coming back for special deals
Didn't find the answer to your question?
Can I ship my order outside the US?
Yes we do, we offer flat-rate service shipment to just about all major countries around the world
How To Purchase A Gift Card?
We are setting up gift card services, please stay tuned
Do you Ship Internationally?
Yes we do, we offer flat-rate service shipment to most major countries around the world